Tikex, a product of Nova Digital Ventures LLC ("we," "our," or "us"), is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and related services (collectively, the "Service"). Where applicable law requires consent for a particular processing activity, we will request it as required; otherwise, we rely on another lawful basis. If you do not agree with the terms of this Privacy Policy, please do not access or use the Service.
Information We Collect
We collect the following categories of information when you use Tikex:
Information You Provide
Account information: name, email address, and password
Business profile: business name, address, phone number, industry type, and logo
Customer data: customer names, phone numbers, email addresses, and service history that you enter into the app
Service tickets: work order details, descriptions, status updates, notes, and associated items
Inventory data: item names, quantities, costs, and pricing information
Payment records: transaction amounts and payment methods (cash or credit card) — we do not store full credit card numbers
Email templates: custom message templates you create for customer notifications (invoices, estimates, booking confirmations, receipts)
SMTP configuration: custom email server credentials you provide so emails are sent from your business email address
Photos: before and after service photos you capture through the app
Signatures: digital signatures captured on the device during service pickup or completion
Internal notes: private staff notes attached to service tickets
Information Collected Automatically
Device information: device type, operating system version, and unique device identifiers
Usage data: features accessed, screens viewed, and interaction patterns
Service log data: connection IP addresses and access times for requests to Tikex. A connection IP may also be visible to a third-party diagnostic provider when an event is transmitted.
Push notification tokens: device tokens used to deliver push notifications to your device
Planned Crash Diagnostics in New Mobile Builds
Future iOS and Android store builds may include Sentry native and JavaScript crash diagnostics. This section applies only when a new build has reporting enabled. It does not state that current or older builds send Sentry reports, and this policy update does not represent that test reports or device verification have been completed.
When enabled, a diagnostic event is limited to technical metadata needed to investigate an app crash, such as:
Crash exception type, stack trace, event time, app version/build, platform, operating-system version, device model, and SDK version
Release, runtime, and Expo update identifiers needed to identify the affected build
Non-content delivery and processing metadata, such as whether an event was accepted
The diagnostic payload is designed not to include customer or business records, payment or card information, authentication headers, passwords, tokens, session data, account or user identifiers, URLs, breadcrumbs, screenshots, screen recordings, or session replay. Diagnostic data is used for crash investigation and service reliability, not advertising, sale, or behavioral profiling.
Sending a diagnostic event over the internet necessarily exposes the source IP address to the receiving service and network infrastructure as part of transport. Tikex does not intentionally add an IP address to the diagnostic event fields or use it for tracking, but we cannot promise that no IP is processed in transit. Sentry and other infrastructure providers may process connection IPs under their own privacy notices and configured retention.
How We Use Your Information
We use the information we collect for the following purposes:
Provide, operate, and maintain the Service
Process transactions and manage your subscription
Send service-related notifications, including email messages (invoices, estimates, booking confirmations, receipts) to your customers on your behalf using your configured SMTP email server
Authenticate your identity and secure your account
Respond to your comments, questions, and support requests
Monitor and analyze usage trends to improve the Service
Detect, prevent, and address fraud, abuse, and technical issues
For a future new mobile build that enables it, diagnose crashes using limited technical metadata
Comply with legal obligations
How We Protect Your Data
We implement industry-standard security measures to protect your information:
AES-256-GCM encryption for sensitive personal data stored in our database
SSL/TLS encryption for all data transmitted between your device and our servers
Progressive account lockout to prevent unauthorized access attempts
Passwords are hashed using bcrypt and never stored in plain text
Regular security reviews and updates to maintain protection standards
While we strive to protect your data, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security.
Third-Party Services
Tikex integrates with the following third-party services to provide its functionality. Each service has its own privacy policy governing how it handles your data:
Stripe (stripe.com/privacy) — for processing credit card payments. When you pay by credit card, your payment details are sent directly to Stripe and are never stored on our servers.
Apple (apple.com/legal/privacy) — for processing in-app subscription purchases through the App Store and for Sign in with Apple authentication. Apple manages subscription billing, payment information, and authentication credentials.
Google (policies.google.com/privacy) — for Sign in with Google authentication. Google provides authentication credentials to verify your identity.
RevenueCat (revenuecat.com/privacy) — for managing subscription entitlements and purchase validation across platforms.
Google Play (policies.google.com/privacy) — for processing in-app subscription purchases through the Google Play Store. Google manages subscription billing and payment information.
Replit (replit.com/site/privacy) — for cloud hosting and infrastructure. Your data is stored on servers managed by Replit.
Sentry (planned for new mobile builds) (sentry.io/privacy) — if enabled in a future iOS or Android store build, for receiving and analyzing the limited technical crash metadata described above. This does not represent an enabled integration in current or older builds.
We encourage you to review the privacy policies of these services.
Data Sharing and Disclosure
We do not sell, rent, or trade your personal data to third parties. We may share your information only in the following limited circumstances:
With the third-party service providers listed above, solely to provide the Service's functionality
To comply with applicable laws, legal processes, court orders, or enforceable government requests
To protect the rights, property, or safety of Tikex, our users, or the public
In connection with a merger, acquisition, or sale of all or a portion of our assets, with notice to you
With your explicit consent or at your direction
Subscriptions and Auto-Renewal
Tikex offers subscription plans (Starter, Pro, Business, Enterprise) that provide access to different features and usage limits. Important details about subscriptions:
Subscriptions purchased through the App Store are managed by Apple and subject to Apple's terms
Subscriptions automatically renew at the end of each billing period (monthly or yearly) unless cancelled at least 24 hours before the renewal date
You can manage or cancel your subscription through your Apple ID account settings or the app's subscription management screen
Payment will be charged to your Apple ID account at confirmation of purchase
Free trial periods, if offered, automatically convert to paid subscriptions unless cancelled
Data Retention
We retain your personal information for as long as your account is active or as needed to provide you the Service. Upon account deletion, we will delete or anonymize your data within 30 days, except where retention is required by law or for legitimate business purposes (such as resolving disputes or enforcing agreements).
For the planned crash diagnostics described above, our target is to configure diagnostic events for deletion within 30 days of ingestion, unless a longer period is required for a documented security or legal purpose. This is a planned retention limit that must be verified in the Sentry account before any new build enables reporting. Sentry and network providers may keep connection logs, including transport IP addresses, under their own retention rules. Diagnostic events are designed not to contain a Tikex account identifier, so deleting an account may not automatically locate an otherwise anonymous event; contact us with available event details if you need us to coordinate a request.
Account Deletion
You may request deletion of your account and all associated data at any time. To delete your account:
Go to Settings in the app and select "Delete Account"
Confirm your identity by entering your password
All your Tikex account data — including tickets, customers, inventory, templates, and settings — will be permanently deleted within 30 days
Active subscriptions must be cancelled separately through your Apple ID settings before or after account deletion.
Planned crash diagnostics are designed not to contain account identifiers and therefore may not be automatically matched to an account-deletion request. Contact us if you have diagnostic event details and want us to request deletion from the diagnostic provider.
Your Rights
Depending on your location, you may have the following rights regarding your personal data:
Access: Request a copy of the personal data we hold about you
Correction: Request correction of inaccurate or incomplete data
Deletion: Request deletion of your personal data
Portability: Request a copy of your data in a portable format (CSV export is available in the app for tickets, customers, inventory, and reviews)
Objection: Object to processing of your personal data for certain purposes
Withdrawal: Withdraw consent where processing is based on consent
To exercise any of these rights, please contact us using the information below.
California Privacy Rights (CCPA)
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):
The right to know what personal information is collected, used, shared, or sold
The right to delete personal information held by us
The right to opt-out of the sale of personal information — we do not sell your personal information
The right to non-discrimination for exercising your CCPA rights
Children's Privacy
Tikex is not intended for use by individuals under the age of 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately so we can take appropriate action to delete such information.
International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. By using Tikex, you consent to the transfer of your data to the United States and other jurisdictions where our service providers operate.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy in the app and updating the "Last updated" date above. Your continued use of the Service after changes constitutes acceptance of the updated policy. We encourage you to review this Privacy Policy periodically.
Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: